About the Client

About the Client

About the Client

DOT Compliance Group operates as a third-party administrator (TPA), specializing in providing services to the commercial motor vehicle and trucking industry. Its offerings support Designated Employer Representatives (DERs) and Owner-Operators in maintaining compliance with the Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations. Serving clients across the United States, DOT Compliance Group is dedicated to ensuring transportation compliance and offering comprehensive online training and financial services to transportation and logistics businesses.

DOT Compliance Group’s services include

  • Drug and Alcohol Consortium
  • Online Training for Supervisors, Drug and Alcohol, Hazmat, and others
  • Business Consultancy for Truck Owners and Owner-Operator
  • BOM, UCR, DOT Registration, Hazmat Registration, and other FMCSA compliances

The Challenges

In 2015, when DOT Compliance Group engaged Zapbuild for business & technology consultancy, Zapbuild identified challenges in the company's current setup, encompassing business processes, revenue, profit loss, and technology infrastructure; these were:
Stagnant Growth due to High-Cost In-House Team

Stagnant Growth due to High-Cost In-House Team

DOT Compliance Group employed over 100 in-house technology, sales, marketing, and operations team members, incurring high costs with W2 and 1099 contracts, 401K insurance, and fixed overhead expenses. This setup led to a low Return on Investment (ROI) and lower savings for strategic investments into business growth.

Minimal Lead Generation due to Weak Online Presence

Minimal Lead Generation due to Weak Online Presence

Despite years of industry experience and thousands of customers, DOT Compliance Group lacked a strong digital presence, resulting in lower lead generation and customer retention. The in-house team lacked a cohesive brand and marketing strategy to generate leads.

Inefficient Business Processes

Inefficient Business Processes

Almost zero automation of business processes resulted in inefficiency and delays. The lack of data collection and analysis made it challenging to make informed business decisions.

Customer Loss due to Obsolete Training Content

Customer Loss due to Obsolete Training Content

The training and website content lacked a modern touch, failing to be interactive and convincing enough to retain customers.

Revenue Loss due to Inefficient Technology Infrastructure

Revenue Loss due to Inefficient Technology Infrastructure

With over 700,000 records in 2015, the legacy system was growing fast, and the server infrastructure struggled to handle daily loads, leading to system and database crashes. This frequent unavailability caused business loss and hindered innovation and scalability. The increasing in-house cost of software development compounded the problem.

Our Solution

Zapbuild collaborated closely with Dot Compliance Group, offering customized solutions tailored to address each of the challenges mentioned above.
Technology Enhancement

Technology Enhancement

Zapbuild's competitive offshore team was pivotal in upgrading and scaling DOT Compliance Group's server infrastructure and legacy system. Additionally, we recommended and implemented changes to the core architecture, making it more conducive for scaling and incorporating new functionalities. With a dedicated team of experts in programming, system analysis, application security, and testing, the DOT Compliance Group can seamlessly build and deploy new features in real-time without any noticeable downtime.

Certified Trained Sales Agent

Certified Trained Sales Agent

Leveraging over a decade of experience working with the DOT Compliance businesses, Zapbuild provided delivered a specialized team of FMCSA trained sales agents to the DOT Compliance Group. This strategic move reduced the client’s operational costs associated with fixed salaries and commissions and resulted in a substantial increase in revenue and profits.

Online Presence and Branding

Online Presence and Branding

Zapbuild devised and executed an aggressive marketing plan, leading to a stronger brand identity and improved online presence for DOT Compliance Group. Ongoing relative and targeted marketing campaigns and enhanced data analysis continue to contribute to the client’s online visibility. Collaborating with DOT Compliance Group’s customer support team, we provided an in-depth understanding of customer pain points, thereby ensuring better after-sales support and contributing to customer retention.

Modern Video Training Content

Modern Video Training Content

Our video production and content team collaborated closely with the business analysis team to revamp all video training material for DOT Compliance Group, aligning it with FMCSA guidelines and regulations. The result is a collection of modern and interactive videos, significantly enhancing customer retention and driving increased referrals for the DOT Compliance Group.

The Benefits

The offshore model has proven highly successful for DOT Compliance Group. Zapbuild has been a dedicated partner for over 8 years, providing business consultancy, technology solutions, and front-office augmentation services. This partnership has yielded several notable benefits.
Zapbuild

Engaging Zapbuild’s team resulted in significant cost savings on manpower for the DOT Compliance Group, resulting in a substantial year-over-year growth in profitability. A unique approach was adopted for the telesales team – the client was only charged when our agents made a successful sale. This strategy, coupled with the absence of fixed costs and the elimination of employee contracts like W2, 1099, and considerable savings on 401, led to a more than 2X increase in profit margin annually over the last 8 years for the DOT Compliance Group.

Zapbuild provided DOT Compliance Group with a dedicated team encompassing telesales agents, programming resources, business analysts, software architects, digital marketing teams, server infrastructure, content/video production, and testing – all under one roof. These team members seamlessly integrated as an extension of the onsite team, actively participating in critical business decisions and stakeholder meetings. This collaborative approach has enhanced their understanding of the business, developing a more streamlined system aligned with the client’s requirements and user needs.

The team of FMCSA and DOT trained sales agents has profoundly impacted the sales conversion ratio. Armed with a deep understanding of FMCSA regulations and guidelines, these agents provided superior consultancy and services to customers, focusing on selling the most relevant services and cross-selling services essential to the customers' needs.

The engaging, modernized, and easily understandable training content led to a boost in customer referrals. Existing customers found the training compelling, resulting in a natural inclination to recommend DOT Compliance Group's services.

Despite considerable geographical and time zone differences, the offshore model succeeded due to Zapbuild’s unwavering commitment to delivering value to the client. Zapbuild provided DOT Compliance Group the flexibility to scale up team members during peak months and load times. With a team comprising more than 110 individuals, DOT Compliance Group could readily request additional resources as needed, with the added flexibility of downsizing during periods of lower demand.

Client’s Experience

Discover the client's thoughts on working with Zapbuild and why they switched from an in-house team to an offshore development center model.
Scott Rister
Scott Rister
DOT Compliance Group
“Zapbuild isn't just a service provider; they are my strongest strategic partner. If you're seeking a reliable ally to exceed your expectations, I wholeheartedly recommend Zapbuild. Their solutions and unwavering support have transformed my business, and they can do the same for you.”
View Case Study

The Impact

Zapbuild's technology solutions and business consulting played a pivotal role in elevating DOT Compliance Group's annual revenue from USD 180,000 to USD 22.7 million over the past 8 years. Despite the challenges posed by the pandemic, we successfully expanded our services to accommodate the growing demands of DOT Compliance Group's business.

Zapbuild remains DOT Compliance Group's committed technology partner, focused on fostering technological innovation, ensuring sustained business growth, and delivering significant savings through its offshore development center.

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