Our refund policy has been devised to define the situations under which Zapbuild Technologies Pvt. Ltd. ("Zapbuild" hereafter) will provide a refund, the procedure for claiming a refund and the responsibility of Zapbuild in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
Our refund policy covers the refunds by Zapbuild and/or a website owned by Zapbuild. This policy does not have any application for companies which are not owned or controlled by Zapbuild or for persons not employed or managed by Zapbuild. This includes any third party service and/or product providers bound by contract and also, any third-party websites to which Zapbuild's website links.
At Zapbuild, we take every project with the final product in sight. It is as much our responsibility as the client's. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered. Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at firstname.lastname@example.org for a final dialogue prior to requesting a refund. Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
At Zapbuild, every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Zapbuild's liability is bound by the value of the project, or part of the project, (as per our proposal) which remains incomplete at a given point in time. Zapbuild is not obligated for losses due to the services provided / not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Zapbuild in writing.
The partial refunds will be processed and mailed within 120 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project i.e. refund by check, refund by credit card, or refund by direct bank transfer.
The full refunds will be processed and mailed within 60 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project i.e. refund by check, refund by credit card, or refund by direct bank transfer.
Zapbuild may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Zapbuild's website after any such amendments automatically implies your acceptance of the same thereof.
If you have queries or suggestions regarding our refund policies kindly email us at email@example.com
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