Score every call.
Coach every agent.
Automatically.
Zapbuild audits 100% of your customer conversations, scores them against your QA scorecard, and delivers personalized coaching plans to every agent, without needing a single human QA.
Trusted By
Your QA team reviews 2% of calls.
The other 98% is a black box.
Manual call audits are slow, subjective, and impossible to scale. Coaches give the same generic feedback to every agent. Top performers stagnate, new hires take months to ramp, and compliance issues surface only after they hurt you. Zapbuild fixes all of it.
Everything you need to monitor, score, and improve.
100% Call Coverage
Auto-transcribe and analyze every call across voice, video, and chat. No sampling, no blind spots.
Automated QA Scoring
Replace 40-question manual scorecards with AI evaluations that match your rubric, consistent, evidence-linked, and auditable.
Sentiment & Intent Detection
Spot frustrated customers, churn risk, upsell signals, and compliance breaches in real time.
Conversation Analytics
Track talk-to-listen ratio, dead air, script adherence, objections, and topic trends across teams.
Compliance Monitoring
Auto-flag PCI, HIPAA, TCPA, and disclosure violations on every call.
Ask AI About Any Call
Chat with any call like you would with ChatGPT, ask questions and get instant answers grounded in the transcript.
Most platforms stop at scoring. Zapbuild turns every conversation into a personalized growth plan, automatically identifying top improvement areas, recommending next steps, and tracking progress over time.
Personalized Coaching Plans
AI builds a weekly plan per agent based on their actual call patterns, empathy gaps, objection misses, compliance slips, closing technique.
Manager Dashboards
Each team lead gets a prioritized coaching queue: which agent, which behavior, which call clip, which talking points.
Evaluators, QA Managers, Supervisors, and Team Leads can ask natural-language questions about any specific call and get instant answers, grounded in that call's transcript, evaluation, sentiment, and metadata.
Natural language Q&A
Ask anything about a specific call in plain English, no filters, no scrubbing through audio.
Grounded in real data
Answers cite the transcript, QA evaluation, sentiment, and call metadata so QA teams can trust every response.
Faster QA reviews
Cut review time from minutes to seconds. Get to the moment that matters without scrubbing the recording.
From signed contract to scored calls in days.
Connect your stack
One-click integrations with your CCaaS, dialer, CRM, and meeting tools.
Configure your scorecard
Import your existing QA rubric or start from our industry templates. Zapbuild learns your standards.
Go live in days
Every call is scored, every agent gets a coaching plan, and every manager gets a heat map of what to fix first.
Conversation Audit
Conversion lift on coached agents
Faster new-hire ramp
More calls reviewed vs manual QA
Context-aware compliance, classified by severity.
The AI analyzes the full conversation context, not just keywords, to detect violations, anomalies, and risk patterns. Every flag is classified and routed to the right team.
Critical Violations
Disclosure failures, PCI/HIPAA/TCPA breaches, and prohibited statements, surfaced the moment they happen.
Policy Risks
Script deviations, missed verification steps, and soft compliance gaps that need coaching before they escalate.
Customer Intel
Churn risk, upsell signals, competitor mentions, and lead quality, turned into actionable business insight.
Plugs into your stack. All of it.
Any CCaaS. Any CRM. Any AI agent provider. No lock-in, no compromises. Data flows in, intelligence flows out.
Contact center (CCaaS)
Amazon ConnectVoice & telephony
CRM & service desk
Don't see yours? We ship new connectors every month.
Privacy you can configure.
Zapbuild is designed so that sensitive customer data never has to sit around. PII is redacted automatically and you decide exactly how long recordings are kept.
“We went from auditing 60 calls a week to scoring all 12,000. Our QA team now spends their time coaching, not listening.”
Head of Customer Operations · Global BPO
Automatic PII redaction
Names, card numbers, emails, phone numbers, and account IDs are detected and masked from transcripts and recordings before anyone reviews them.
You control retention
Set how many days call recordings and transcripts live in Zapbuild, 7, 30, 90, or your own number. After that, they're permanently deleted.
Access-controlled
Role-based access and detailed audit logs. Your call data is never used to train public models.