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AI-Powered Call Intelligence

Every Call.
Analyzed. Scored.
Acted On.

Call Audit & Intelligence Platform is an AI audit agent that turns raw voice conversations into real business intelligence quality scores, compliance flags, lead signals, and actionable insights. Automatically, on every single call.

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100%
Calls audited, not sampled
5×
More insights than manual QA
30s
Average full analysis time
40+
Languages supported
Live Call · Agent #A-217
Analyzing
Intent Score
9.2 / 10
Compliance
Clear
Tone
4.0 / 5
Confidence
4.1 / 5
Disclosure missing alert

Mandatory disclaimer not detected within the first 30 seconds.

Speaker diarization · 2 voicesLang: EN-US · 00:02:47
HOW ARS WORKS

From raw audio to Actionable intelligence.

From audio ingestion to structured intelligence output — every step is automated. No manual review, no human bottleneck, no missed calls.

MODULE — AUDIO INGESTION

Upload Files or Connect Live Streams

Feed Audio Recognition System with pre recorded call files in any format (MP3, WAV, M4A), or connect directly to your telephony system for real time stream analysis.

ALL MAJOR AUDIO FORMATS LIVE STREAM BATCH MODE
MODULE — LANGUAGE DETECTION

Identify Language. Route to Optimal Model.

Audio Recognition System automatically detects the spoken language and routes audio to the specialized ASR engine trained for that language, ensuring native level accuracy.

AUTO LANGUAGE DETECTION MULTILINGUAL SUPPORT
MODULE — AI TRANSCRIPTION

Speaker Diarization, Generated Automatically

Audio Recognition System generates word accurate, speaker diarized transcripts with timestamps. Agent and customer turns are clearly marked. All output is structured and searchable.

Agent: How can I assist you today?

Customer: I need to update my plan.

Agent: Of course. Let me pull that up.

MODULE — PERFORMANCE SCORING

5 Dimensional AI Evaluation, Every Call

An AI evaluation agent scores the transcript across all 5 performance dimensions. Scores are consistent, bias free, and comparable across every agent.

Rate of Speech
4 / 5
Tone
4 / 5
Product Knowledge
3.2 / 5
Confidence
4.1 / 5
Communication
2.8 / 5
MODULE — RISK DETECTION

Context Aware Compliance Audit

The AI agent analyzes the full conversation context, not just keywords, to detect violations, anomalies, and risk patterns. Each flag is classified by severity.

Red Flag
Critical Violations
Orange Flag
Policy Risks
Blue Flag
Customer Intel
MODULE — REPORT GENERATION

Structured Intelligence Output, Every Time

Every analyzed call produces a complete, exportable record: full transcript, call summary, performance scorecard, flag list with context, and metadata.

✓ Full speaker diarized transcript
✓ AI generated call summary
✓ 5 dimension performance scorecard
✓ Timestamped flag report with context
✓ Export as PDF or JSON
MODULE — Call Insights & Live Alerts

Transform customer conversations into actionable business insights. AI analyzes every call to identify customer intent, purchase interest, sentiment, and lead quality, while instantly alerting teams about high-value opportunities and critical events.

Key Features

✓ Customer intent and purchase-interest detection
✓ Lead qualification and scoring
✓ Sentiment and conversation analysis
✓ Real-time hot lead alerts
✓ Key insights and action-item extraction
✓ Compliance and escalation notifications
✓ Live dashboard monitoring and analytics
Core features

Everything your team needs to perform at their best

Automatic Call Summarization

AI-generated summaries and customer sentiment.

5-Dimension AI Scoring

Rate of speech, tone, confidence and communication

Compliance Audit

Detect policy risks and disclosures

Rate of Speech
4.0/ 5
Tone
4.0/ 5
Knowledge
3.2/ 5
Confidence
4.1/ 5
Communication
2.8/ 5
Industry use cases

Where Call Audit & Intelligence Platform makes the difference

Purpose-built intelligence for the conversations that move your business.

Banking & Finance

  • Regulatory disclosure monitoring
  • Mis-selling detection
  • 100% compliance coverage

Real Estate

  • Buyer intent detection
  • Lead scoring & prioritization
  • 3× more qualified leads

Healthcare

  • Communication quality
  • Empathy tracking
  • Patient satisfaction insights

E-Commerce & Retail

  • Churn detection
  • Upsell opportunities
  • Feedback extraction

Call Centers / BPO

  • Replace manual QA sampling
  • Coach agents at scale
  • SLA monitoring

EdTech & Admissions

  • Enrollment intent scoring
  • Counselor performance
  • Objection analysis

Automotive

  • Buyer intent classification
  • Test-drive interest
  • Competitor mention alerts

Legal & Insurance

  • Risk exposure monitoring
  • Disclosure tracking
  • Policy violation detection
ROI & Business Value

Cut operational costs.
Grow revenue.

ARS replaces manual QA, missed leads, and compliance risks with a single AI layer operating 24/7.

70%
Reduction in QA costs
3×
More leads captured
95%
Compliance coverage
48h
Avg. time to first insight

Eliminate QA headcount cost

AI audits 100% of calls automatically.

Recover missed revenue

Surface high-intent leads instantly.

Avoid compliance penalties

Stay audit-ready through proactive monitoring.

Real-time alerts

Act on calls while they still matter

ARS sends alerts the moment a call crosses a threshold — your team responds before the customer hangs up.

  • Compliance threshold alerts
  • Lead intent score alerts
  • Agent performance drops
  • Competitor mention alerts
Compliance Violation Detected
Agent missed mandatory disclaimer.
LIVE
Escalation Risk
Customer frustration score high.
LIVE
Hot Lead Identified
Intent score 9.2 / 10.
LIVE
Competitor Mention
Competitor pricing discussed.
LIVE
Reporting & analytics

Reports that tell you exactly where to improve

Agent-level scorecards and organization-wide trend dashboards. Export anywhere your team works.

  • Agent scorecards
  • Compliance audit logs
  • Lead quality reports
  • Sentiment analysis
  • Customer intent heatmaps
  • PDF / CSV / CRM sync
Team Performance
Q1 — All Agents
Avg. score
3.89
Priya S.
4.60
Aisha R.
4.35
Rahul M.
3.90
Sara T.
3.70
Dev K.
2.90
Get started

Turn every conversation into measurable intelligence

Deploy ARS on your existing call infrastructure. No hardware, no manual QA, no missed insights — just answers, in 30 seconds.

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