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Our Offices
India
E 237, First Floor, Phase VIII B Sector-74,
Industrial Area, Mohali-160071, Punjab
Phone: +(91) 80472-81260
United States
6470 East Johns Crossing, Suite 160
Johns Creek, GA 30097
Singapore
531A, Upper Cross Street, #04-95,
Hong Lim Complex, Singapore - 051531
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Get In Touch
Get In Touch
Our Offices
Zapbuild Technologies Private Limited
India
E 237, First Floor, Phase VIII B Sector-74,
Industrial Area, Mohali-160071, Punjab
Phone: +(91) 80472-81260Zapbuild Technologies (US) LLC
United States
6470 East Johns Crossing, Suite 160
Johns Creek, GA 30097
Zapbuild Technologies (S) PTE LTD
Singapore
531A, Upper Cross Street, #04-95,
Hong Lim Complex, Singapore - 051531
About the Client
DOT Global Services operates as a third-party administrator (TPA), specializing in providing services to the commercial motor vehicle and trucking industry. Its offerings support Designated Employer Representatives (DERs) and Owner-Operators in maintaining compliance with the Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations. Serving clients across the United States, DOT Global Services is dedicated to ensuring transportation compliance and offering comprehensive online training and financial services to transportation and logistics businesses.
DOT Global Services offers
- Drug and Alcohol Consortium
- Online Training for Supervisors, Drug and Alcohol, Hazmat, and others
- Business Consultancy for Truck Owners and Owner-Operator
- BOM, UCR, DOT Registration, Hazmat Registration, and other FMCSA compliances
The Challenges
Stagnant Growth due to High-Cost In-House Team
DOT Global Services employed over 100 in-house technology, sales, marketing, and operations team members, incurring high costs with W2 and 1099 contracts, 401K insurance, and fixed overhead expenses. This setup led to a low Return on Investment (ROI) and lower savings for strategic investments into business growth.
Minimal Lead Generation due to Weak Online Presence
Despite years of industry experience and thousands of customers, DOT Global Services lacked a strong digital presence, resulting in lower lead generation and customer retention. The in-house team lacked a cohesive brand and marketing strategy to generate leads.
Inefficient Business Processes
Almost zero automation of business processes resulted in inefficiency and delays. The lack of data collection and analysis made it challenging to make informed business decisions.
Customer Loss due to Obsolete Training Content
The training and website content lacked a modern touch, failing to be interactive and convincing enough to retain customers.
Revenue Loss due to Inefficient Technology Infrastructure
With over 700,000 records in 2015, the legacy system was growing fast, and the server infrastructure struggled to handle daily loads, leading to system and database crashes. This frequent unavailability caused business loss and hindered innovation and scalability. The increasing in-house cost of software development compounded the problem.
Our Solution
Technology Enhancement
Zapbuild's competitive offshore team was pivotal in upgrading and scaling DOT Compliance Group's server infrastructure and legacy system. Additionally, we recommended and implemented changes to the core architecture, making it more conducive for scaling and incorporating new functionalities. With a dedicated team of experts in programming, system analysis, application security, and testing, the DOT Global Services can seamlessly build and deploy new features in real-time without any noticeable downtime.
Certified Trained Sales Agent
Leveraging over a decade of experience working with the DOT Compliance businesses, Zapbuild provided delivered a specialized team of FMCSA trained sales agents to the DOT Compliance Group. This strategic move reduced the client’s operational costs associated with fixed salaries and commissions and resulted in a substantial increase in revenue and profits.
Online Presence and Branding
Zapbuild devised and executed an aggressive marketing plan, leading to a stronger brand identity and improved online presence for DOT Global Services. Ongoing relative and targeted marketing campaigns and enhanced data analysis continue to contribute to the client’s online visibility. Collaborating with DOT Global Services’s customer support team, we provided an in-depth understanding of customer pain points, thereby ensuring better after-sales support and contributing to customer retention.
Modern Video Training Content
Our video production and content team collaborated closely with the business analysis team to revamp all video training material for DOT Global Services, aligning it with FMCSA guidelines and regulations. The result is a collection of modern and interactive videos, significantly enhancing customer retention and driving increased referrals for the DOT Global Services.
The Benefits
The Impact
Zapbuild's technology solutions and business consulting played a pivotal role in elevating DOT Global Services's annual revenue from USD 180,000 to USD 22.7 million over the past 8 years. Despite the challenges posed by the pandemic, we successfully expanded our services to accommodate the growing demands of DOT Global Services's business.
Zapbuild remains DOT Global Services's committed technology partner, focused on fostering technological innovation, ensuring sustained business growth, and delivering significant savings through its offshore development center.
DOT Global Services in Focus
