Call Monitoring Software - AI-Powered
Score every call.
Coach every agent.
With New-Age AI call monitoring software.
Zapbuild Smart Intelligence is AI-powered call monitoring software that audits 100% of your customer conversations, scores every call against your own QA scorecard, and gives every agent a personalized coaching plan. No sampling. No manual scoring.
Trusted By
Gain Full Visibility Into Every Call
With AI Call Auditing Software
Manual call monitoring is slow, subjective, and impossible to scale. Analysts sample a handful of calls, and coaches give every agent the same generic feedback. Top performers plateau, new hires take months to ramp, and compliance issues surface only after they've hurt you. Zapbuild's AI call auditing software reviews every conversation, so nothing slips through.
Go from 2% to 100% call coverage with AI call auditing software
100% Call Coverage
Automatically transcribe and analyze every call, video meeting, and chat. No sampling, no blind spots.
Automated QA Scoring
Ditch 40-question manual scorecards. AI grades every call the same way, on your rubric, and shows its work.
Sentiment & Intent Detection
See an angry caller, a churn risk, or an upsell chance as it happens, not in next week's report.
Conversation Analytics
See who talks too much, which objections keep coming up, and who drifts off script, team by team.
Compliance Monitoring
Every call gets checked for PCI, HIPAA, and TCPA related compliance risks and skipped disclosures, not the handful QA had time for.
Ask AI About Any Call
Ask any call a question, just like you'd ask ChatGPT. Why did the customer get upset? The transcript has the answer.
Most call monitoring tools stop at scoring. Zapbuild’s AI call monitoring system turns every conversation into a personalized growth plan. It finds each agent's top improvement areas, recommends next steps, and tracks progress over time.
Personalized Coaching Plans
Every week, AI builds a plan for each agent from their actual calls. It targets empathy gaps, missed objections, compliance slips, and closing technique.
Manager Dashboards
Every team lead gets a prioritized coaching queue showing which agent to coach, which behavior to fix, which call clip to use, and which talking points to cover.
Loved by Teams. Proven by Customers.
From better call quality to stronger agent performance, see what customers say about their experience. Read authentic reviews from verified G2 users.
Evaluators, QA managers, supervisors, and team leads can ask plain-English questions about any call. Answers come back instantly and are grounded in that call's transcript, QA evaluation, sentiment, and metadata.
Natural language Q&A
Ask anything about a specific call in plain English. No filters, no scrubbing through audio.
Grounded in real data
Every answer cites the transcript, QA evaluation, sentiment, and call metadata, so your QA team can trust it and verify it.
Faster QA reviews
Cut review time from minutes to seconds and jump straight to the moment that matters.
From signed contract to scored calls in days.
Connect your stack
One-click integrations with your CCaaS, dialer, CRM, and meeting tools. No hardware required.
Configure your scorecard
IImport your existing QA rubric or start from an industry template. Zapbuild Smart Intelligence learns your standards and scores to them.
Launch your AI call monitoring system
Every call is scored, every agent gets a coaching plan, and every manager gets a heat map of what to fix first.
Conversation Audit
Conversion lift on coached agents
Faster new-hire ramp
More calls reviewed vs manual QA
Context-Aware Compliance Monitoring, Classified By Severity.
Zapbuild's AI call monitoring software reads the full conversation, not just keywords, to detect violations, anomalies, and risk patterns. Every flag is ranked by severity and routed to the team that needs to act.
Critical Violations
Disclosure failures, PCI / TCP / HIPAA-related compliance risks, and prohibited statements are flagged automatically.
Policy Risks
Script deviations, missed verification steps, and soft compliance gaps, caught early so you can coach before they escalate.
Customer Intel
Churn risk, upsell signals, competitor mentions, and lead quality, turned into insight your sales and CX teams can use.
Plugs into your stack. All of it.
Any CCaaS. Any CRM. Any AI agent provider. No lock-in, no compromises. Data flows in, intelligence flows out.
Contact center (CCaaS)
Amazon ConnectVoice & telephony
CRM & service desk
Don't see yours? We ship new connectors every month.
Privacy you can configure.
Zapbuild's AI call monitoring system is designed so sensitive customer data never has to sit around. PII is redacted automatically, and you decide exactly how long recordings are kept.
“We went from auditing 60 calls a week to scoring all 12,000. Our QA team now spends their time coaching, not listening.”
Head of Customer Operations · Global BPO
Automatic PII redaction
Names, card numbers, emails, phone numbers, and account IDs are detected and masked in transcripts and recordings before anyone reviews them.
You control retention
Keep call recordings and transcripts for 7, 30, or 90 days, or set your own window. After that, they're permanently deleted.
Access-controlled
Role-based access and detailed audit logs. Your call data is never used to train public models.
Most Common Questions Pertain to AI Call Monitoring Software
- It scores the call.
- It links every score to evidence in the transcript.
- It flags risks by severity.
- It turns recurring gaps into coaching plans for each agent.
- Contact center platforms: Genesys, Five9, NICE CXone, Talkdesk, and Amazon Connect
- Phone and video calls: Twilio and Zoom
- CRMs and help desks: Salesforce, HubSpot, Zendesk, Freshworks, and ServiceNow
- Names, card numbers, emails, phone numbers, and account IDs are masked automatically in transcripts and recordings before a reviewer sees them.
- Keep your data for 7, 30, or 90 days, or pick your own number. After that, it's gone.
- Access is set by role, with a detailed audit trail.
- Your call data is never used to train public models.